Deleting your account
Data export and closing a company
Owners can export customers and reports as CSV, and invoices and payments can sync to QuickBooks. An owner can close the company at any time. Closing stops the subscription's next renewal, cancels queued messages and locks the company for 30 days. During that time the owner can download a full export or reopen the company. After 30 days, the company's data and stored files are purged, members with no other company are anonymized, and only the audit log and consent records stay. Export what you need first, including any records the law requires you to keep.
Anyone with an account can delete it in the app. The last owner of a company must transfer it or close it first.
How long we keep things
- Company data: while the company is open, then purged 30 days after it closes.
- Raw events: 14 months.
- Request summaries: 14 months.
- Contents of failed and captured requests: 14 days.
- Server logs: 30 days.
- Consent records and staff audit logs: kept as proof, and can't be edited.
- Trial history: enough to apply the one-trial-per-email rule.
- Billing records: kept at Stripe as tax and accounting laws require.
We may keep information longer when the law requires it or to resolve a dispute.
Your choices and rights
You can update your account in the app, opt out of product events in your settings, turn off location permission on your phone, and use the unsubscribe link or STOP for messages. Depending on your state, including under California law, you may have the right to know, access, correct, delete or get a copy of your personal information, and to appeal a decision. We won't treat you differently for using these rights.
Email privacy@fieldfrog.app to make a request. We will verify who you are and respond within the time the law requires.
Contact
C&F Solutions LLC (FieldFrog), Attn: Privacy, 105 Cox Lane, Brunswick, GA 31520. Email: privacy@fieldfrog.app.