Terms of service
1. The agreement
These terms are an agreement between you and C&F Solutions LLC, doing business as FieldFrog ("FieldFrog," "we" or "us"). If you use FieldFrog for a company, you confirm you have the authority to bind that company. You accept by checking the box when you sign up or accept an invitation. The consent record stores the version you accepted, when, and from where. The Privacy Policy is part of these terms.
2. The service
FieldFrog is software for lawn care and pest control companies, made up of a web app, phone apps and a customer portal. It is offered to businesses in the United States. It helps you run your work, but you decide how your business runs.
3. Accounts and roles
There are three roles: Owner, Office and Tech. One login can belong to several companies. Give accurate information, keep your password private, and tell us right away about any use you didn't allow. You are responsible for what happens under your account.
4. Free trial
New companies get a 30-day free trial, and a card is required to start it. There is one trial per email. We state the renewal date and amount before you confirm, and we email you before the trial ends. Unless you cancel before the trial ends, your subscription starts and your card is charged automatically.
5. Subscription and automatic renewal
Plans are priced by team size, per month: Starter $39 for up to 2 people, Team $99 for up to 6, Business $199 for up to 15, and Scale $349 with no limit. Every feature is in every plan. Subscriptions are billed monthly in advance through Stripe and renew automatically each month until you cancel. You authorize us to charge your payment method at each renewal. Prices are in U.S. dollars and don't include taxes.
Your team can't grow past your plan's limit until you move to a larger plan. We will give at least 30 days' notice of a price or fee change, and you can cancel before it takes effect.
6. Cancellation, refunds and missed payments
You can cancel yourself at any time through the billing portal. Canceling stops the next renewal, and you keep access for the period you already paid for. Fees already paid aren't refundable, except where the law requires.
If a renewal payment fails, your company goes past due and owners see a notice. If it still can't be collected, the company can be suspended until the balance is settled. Your data stays in place during that time.
7. Customer payments and processing fees
If you take online payments, they run through your own Stripe account, and Stripe's terms apply to it. FieldFrog charges 1.5% on online payments, on top of Stripe's processing fees. It is collected at the time of each payment as an application fee. When a payment is refunded, FieldFrog's fee is returned too. Stripe's own fees are set by Stripe.
Cards and bank debits go through Stripe's hosted flows, and bank debit authorizations are stored. You are responsible for your prices, your taxes, your refunds and your dealings with your customers. Disputes are handled in Stripe.
8. Messages to your customers
You are the sender of the messages you and your bots send, and you are responsible for them. You must have the consent the law requires before messaging someone, and you must follow the TCPA, the CAN-SPAM Act, carrier rules and similar laws. Text messages go only to customers with recorded consent. Marketing texts need separate consent.
FieldFrog adds unsubscribe links and your company's name and postal address to emails, and honors STOP and HELP on texts. You can't override an opt-out or try to work around one. Text messaging may be unavailable until carrier registration is complete.
9. Bots
FieldFrog's bots act on fixed rules using your settings. They are not artificial intelligence. Each one stays off until you turn it on after a preview, and each action is logged, with undo where possible. Because a bot does what your settings say, you are responsible for those settings and for what they send. Check them, and turn off a bot if it doesn't suit you. Credits and charges wait for a person. Automatic retries of a failed autopay follow the customer's saved authorization.
The bot names (Remi, Skip, Penny, Stella and Boomer), characters and artwork belong to FieldFrog. You can rename a bot and change its color inside FieldFrog, but that doesn't give you any rights in the names or art, and you can't use them outside FieldFrog. Bot names aren't shown to your customers.
10. Location and time tracking
The tech app uses location only while a person is clocked in, and with their consent. As the employer, you are responsible for telling your team how location and time records are used, for any consent the law requires, and for following employee monitoring and wage laws. Hours never change on their own, and edits are logged.
11. Your data
You own the data you put into FieldFrog. You give us a limited license to store, process and transmit it only as needed to provide and support the service. You control your customers' data, and you are responsible for it being accurate and lawful and for any notices and consents it needs.
For personal information about your customers and team, FieldFrog acts as your processor. We process it only to run, secure and support the service and as the law requires. We don't sell it. Staff who can reach it are bound to confidentiality, and their views of customer data are audited. We use the sub-processors listed in the Privacy Policy and update that list before adding one. We will tell you without undue delay about a breach that affects it, and help you answer requests about it.
We also record how the product is used, as the Privacy Policy describes, and use it to run and improve FieldFrog and to support you.
12. Agreements your customers sign
FieldFrog stores the signed version, the time and the signer of an online agreement. You are responsible for what your agreements say and whether they fit your state and your business. We don't give legal advice.
13. Records and rules for your trade
FieldFrog helps you keep records such as product applications, licenses, photos and time entries. We don't promise that any record or form meets the requirements of an agency, a state or a customer contract. You are responsible for knowing what you must keep, entering it accurately, keeping it as long as the law requires, and filing any reports. Keep your own copies of records the law requires.
14. Acceptable use
Don't use FieldFrog to break the law, send spam or message people without the consent the law requires, upload harmful code, try to reach accounts or systems that aren't yours, reverse engineer the service, scrape it, or resell access to it.
15. Our property
The FieldFrog software, name, logo, design, bot characters and content we create belong to FieldFrog. You get a limited right to use the service under these terms, and nothing more. If you send us feedback, we may use it without owing you anything.
16. Other companies' services
FieldFrog relies on outside services, including those listed in the Privacy Policy. Their own terms apply, and we aren't responsible for their availability or accuracy, including weather forecasts, drive times and map locations.
17. Availability and suspension
We work to keep FieldFrog running, but we don't promise it will be uninterrupted. Staff can pause bots and customer messages when needed to protect people or the service. We may suspend or end access if you break these terms, don't pay, create risk for others, or the law requires it. Where reasonable, we will tell you why and give you a chance to fix it.
18. Data export and closing your company
You can export customers and reports as CSV at any time. An owner can close the company in the app. Closing stops the next renewal, with no refund for the current period, and locks the company for 30 days. Any subscription still running when the 30 days end is canceled then. During that time the owner can download a full export or reopen the company. After 30 days, the company's data and files are purged and can't be recovered. Export what you need first. The last owner of a company must transfer it or close it before deleting their own account.
19. No warranties
To the extent the law allows, FieldFrog is provided "as is" and "as available," with no warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement. We don't promise the service will be error-free, or that weather, drive times or suggested stop orders are accurate.
20. Limited liability
To the extent the law allows, FieldFrog won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. FieldFrog's total liability for any claim won't be more than the greater of what you paid for the service in the 12 months before the claim, or $100.
21. Your responsibility for claims
You will defend and cover FieldFrog against claims and costs that come from your use of the service, your data, the messages you and your bots send, your use of location and time tracking, your dealings with your customers, or your breaking these terms.
22. Changes and versions
Each version of these terms has a version label, shown at the top. If we make a material change, we will tell account owners and ask you to accept the new version, and the consent record stores that acceptance. If you don't agree, stop using FieldFrog and cancel.
23. Governing law
The laws of the State of Georgia govern these terms, without regard to conflict of law rules. Disputes go only to the state or federal courts in Glynn County, Georgia, and both sides accept those courts' jurisdiction.
24. Contact
C&F Solutions LLC (FieldFrog), 105 Cox Lane, Brunswick, GA 31520. Email: legal@fieldfrog.app.